Frequently Asked Questions (FAQ)

Our experienced coaches will help you to identify career packages and maybe even create a tailored package that align with your motivators and drivers, and then assist you to develop a plan and collaboratively build the tools and the job seeking skills you need to achieve your career goals.

Our experienced reviewers and resume writers work across 18 different professional job segments and they write your resume, cover letter, selection criteria response and LinkedIn profile. The content for these tools is established with your reviewer in a collaborative review interview session.

We understand that everyone’s path and process will be different. That’s why we have developed 4 Package options, each catering to different requirements and

Whilst we cannot promise we will get you a job, we can promise to help you identify a career that excites you and that you will have the skills and knowledge you need to ensure you stand out through the entire job seeking process.

After initial discussions with you, we will recommend the package best suited to your needs.

We do not provide single career coaching sessions, as from experience we have learnt we cannot deliver success in just one hour. Our Packages are designed to help you build robust focus, direction, a plan and achieve results.

Q
Do I need a PayPal account to pay by credit card?
A
No. You have the option of logging in as an existing PayPal user or you can enter your details without being a member.
Q
Do you offer a guarantee for resume, cover letter, LinkedIn or Selection Criteria Documents?
A
Yes, we offer a 15 day 100% satisfaction guarantee for resumes and cover letters, If you are not completely satisfied with your final resume or cover letter, we will re-create it for you.

Simply notify us within 2 days of receiving the documents and we will re-write them one more time for free. When you order your Resume Service, you are given the opportunity to make two rounds of changes to the draft copies. Any additional changes will incur further charges of 30% of your initial service order per change requested.

Selection Criteria Responses, LinkedIn and Special Discounted Packages marked with *** are excluded from our guarantee

Q
I noticed some spelling errors – why is this?
A
The Job Search Coach is located in Sydney – Australia and we use International English (i.e. authorise, utilisation, specialised, etc) rather than U.S. English (i.e. authorize, utilization, specialized, etc). We have both local and New Zealand based clients and are familiar with each country’s spelling standards.
Q
Is my order secure?
A
Yes, we utilise 128 – bit security to process all order details. You are able to verify that it is a secure connection by the web address (eg: https://), the padlock on your browser window, We do not see your credit card details as payments are processed securely via PayPal and we are sent a confirmation of that payment.
Q
Is there any tax to pay?
A
Orders within Australia are required to pay 10% Goods and Services Tax (GST). Which are included in the prices. Orders from outside Australia are tax free.
Q
Is there an additional Fee for PayPal?
A
If you select to pay your Service via PayPal, a 2.55% surcharge will be added to your Package price. We recommend, that you make your payment via EFT Bank to Bank transfer to avoid that surcharge fee. Orders from outside Australia are tax free.
Q
Nothing happens after I submit the order form?
A
If you have chosen to upload a file, it may take a few seconds while uploading before automatically proceeding to the next step Please be patient while the file uploads to our server. Ensure to keep your file size below 2 MB per file. We will review your order and reply within 24 hours with an ACCEPT or DECLINE email, which contains your Paypal payment details. If you receive a decline note, just revisit your toggle and re-price your Service order and re-submit or simply call us.
Q
What if I do not have an existing resume to upload?
A
You do not need to have an existing resume to use our service. Just make a list of any previous jobs or study that you have had in the past, making sure that you include dates and a description of each role. You can then upload this document onto our order form. Please submit this summary as a word document.
Q
What if I don’t have a credit card?
A
We only operate with PayPal payment system. But PayPal facilitates the payment with all major credit cards. Just press Book Now and follow the prompts. Contact us via e-mail at resumes@TheJobSearchCoach.net if you have special requirements and we review the options on a “case by case” bases. Please note, that we do not accept personal or business cheques.
Q
What is PayPal?
A

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It’s accepted by merchants everywhere, both on and off eBay. Is it safe to use? PayPal helps protect your credit card information with industry – leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. Why use PayPal?

  • Make purchases or send money with PayPal – it’s free
  • Shop and pay conveniently by saving your information with PayPal
  • PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay
Q
What if I have more than one file to upload?
A
You can drag and drop up to 10 documents in your order form in either PDF or word format. Max file size per document 2 MB – contact resumes@TheJobSearchCoach.net if you encounter problems with your file uploads and we revert to you within 24 hrs to assist.
Q
Will my resume be in Word format?
A
The majority of employment agencies, Hiring Managers , Human Resource Departments and Government departments require your application to be submitted as a Word doc. It is also advisable to supply your documents in Word 2003 because most Government agencies do not run Word 2007 or 2013 or newer and you will run the risk of the reader not being able to open your resume file. All resumes will be supplied to you as both a Microsoft Word and PDF file.